eBay twat [split topic]

[Lee Van Cleef]

I assume this is the right thread for this...

So I sold a rare CD on eBay and it went for near £50. The buyer claims it never arrived. Luckily I sent it recorded delivery so I know it was delivered. I even opened up a claim with Royal Mail whom have indicated it was delivered to the concierge of the building and matched his signature to another delivery from a different day.

Now, assuming the person genuinely didn't get the CD, which I would feel bad about, where do I stand?

[NoSleep]

I think you need to put the onus on the buyer to find out what happened to the delivered package. What does the concierge have to say in the matter? Is there a way of finding out from ebay about how many other times this has happened to packages going to this buyer? Ebay may end up coughing up for this; I don't think it's down to you.

[Famous Mortimer]

Beware as eBay give not one fuck about buyers these days. I sold a phone, the guy didn't want it, I refused to accept it back so he just bricked it and claimed to eBay it didn't work. Despite him emailing me and saying "I'm going to brick this phone" eBay still sided with him, and I'm out £200.

So, even though there's proof it arrived at his end, there's at least a chance eBay will demand you refund the guy and you'll be ending up chancing your arm with Royal Mail.

[Ferris]

Beware as eBay give not one fuck about buyers these days. I sold a phone, the guy didn't want it, I refused to accept it back so he just bricked it and claimed to eBay it didn't work. Despite him emailing me and saying "I'm going to brick this phone" eBay still sided with him, and I'm out £200.

So, even though there's proof it arrived at his end, there's at least a chance eBay will demand you refund the guy and you'll be ending up chancing your arm with Royal Mail.

That's quite common with sites like this - it's not like they have "CSI: eBay" and a load of off duty detectives on staff. It's just underpaid customer service people who don't care either way.

We had some friends who were bizarrely accused (falsely) of ruining some bedsheets with ink by an Airbnb host. They had no way of proving a negative because that's impossible, so they were charged an extra 80 quid and they couldn't do anything about it.

I don't know what the solution is, really.

[Zetetic]

Note that in your case, the decision defaulted to the supplier/seller/host. A common accusation with eBay, and Amazon Marketplace and now Etsy I believe, is that they're disproportionately favourable to buyers.

Interesting to consider what the dynamics are that lead to different biases there. I don't think it's just not being able to "prove a negative".

[Ferris]

Note that in your case, the decision defaulted to the supplier/seller/host. A common accusation with eBay, and Amazon Marketplace and now Etsy I believe, is that they're disproportionately favourable to buyers.

Interesting to consider what the dynamics are that lead to different biases there. I don't think it's just not being able to "prove a negative".

It's a good point I was going to include, but figured my post was already overlong and esoteric enough. I suspect the companies default to whoever is most valuable to them. For Airbnb, that is definitely the hosts because they're the ones who own assets and are making them available. For eBay it's a little less clear - are they a platform for buyers or for sellers?

[Famous Mortimer]

That's quite common with sites like this - it's not like they have "CSI: eBay" and a load of off duty detectives on staff. It's just underpaid customer service people who don't care either way.

We had some friends who were bizarrely accused (falsely) of ruining some bedsheets with ink by an Airbnb host. They had no way of proving a negative because that's impossible, so they were charged an extra 80 quid and they couldn't do anything about it.

I don't know what the solution is, really.

The emails were inside eBay's message system. I called customer support and said "did you read the ones where he threatened to brick my phone?" and they said yes, but they couldn't prove that what the buyer did broke the phone. You don't need an "off-duty detective" to figure out that they're just going to side with the buyer in almost all cases.

Anyway, this wasn't about me. I hope your CD problem gets resolved, Lee Van Cleef.

[marquis_de_sad]

I assume this is the right thread for this...

So I sold a rare CD on eBay and it went for near £50. The buyer claims it never arrived. Luckily I sent it recorded delivery so I know it was delivered. I even opened up a claim with Royal Mail whom have indicated it was delivered to the concierge of the building and matched his signature to another delivery from a different day.

Now, assuming the person genuinely didn't get the CD, which I would feel bad about, where do I stand?

Even though ebay (as has been said) usually side with buyers, in this instance you've got recorded delivery, so they should side with you.

[Lee Van Cleef]

The eBay case expired, so he's now opened a PayPal case. I've sent them a copy of the letter Royal Mail sent me as a result of their investigation and the tracking info.

I suppose the concern rests with the address being a business address. But as far as I can see, I did everything right.

[Rich Uncle Skeleton]

From experience paypal have been better at dealing with pricks trying to take the piss than eBay, who as everyone says tend to side with the buyer with no justification.

For me PayPal have twice shown a bit of common sense when presented with evidence that basically says in black and white "this thing 100% arrived it's NoMFP now".
Really hope this works out for you though, half my eBay selling has hit stupid problems like this so I don't sell on there unless I absolutely bloody have to.

Surely the business address shouldn't matter though? It's the address the buyer gave you, you'd think the onus is on them to make sure they're not directing a package somewhere risky.

[NoSleep]

The eBay case expired, so he's now opened a PayPal case. I've sent them a copy of the letter Royal Mail sent me as a result of their investigation and the tracking info.

I suppose the concern rests with the address being a business address. But as far as I can see, I did everything right.

It was delivered successfully to the requested address. It may well have been stolen/lost by somebody within the building but it has been stolen/lost after registered delivery.

[Dr Rock]

As said before, eBay and Amazon side with the buyer even if it was signed for by registered post and there's a photo of them holding the item. PayPal are reasonable.

[Lee Van Cleef]

Looks like PayPal have ruled in my favour which is good. I mean on the one hand I kinda hope the guy is a dick and chancing it because I would hate to think someone got screwed out of £50 by a random person.

On eBay are you allowed to stipulate that buyers must provide a home address? I know wankers will be wankers but can't help but I can't help but feel delivering to a work address increases the risk as a colleague could nick something. I already stipulate that I won't send to Israel or Italy as I've had bad experience in the past with buyers from both those countries.

[touchingcloth]

I won't sell to ship to any foreign address now. I mistakenly didn't opt out on one thing I was selling and it was bought by a guy in France, but he must've bought in a hurry cos when the parcel arrived he started complaining about all of the faults I had clearly listed as the reason for the knock down price. I reckon he must've deliberately damaged it once I'd pointed that out to him, because his complaints turned to a much bigger issue which definitely wasn't there when I shipped it. eBay found in my favour on that one eventually, hooray.

[marquis_de_sad]

I once tried to sell an item of hypebeast clothing on ebay. Someone picked it up on 'buy it now' for around £80 (£5 less than the original price I listed) almost immediately. The buyer was in Japan and said that he couldn't pay me, as PayPal was saying I wasn't accepting payments. He sent me a screenshot to prove it. So I tried fiddling with the settings on PayPal, but he kept saying that it wasn't working. He suggested I give him my PayPal info and he can send me the money directly. I rejected that offer, obviously. I thought maybe there was some issue with eBay, so I suggested to him that I relist the item and he can buy it again and we'll see if the problem persists. Seeing as I already accepted his slightly lower offer, I put it on at £80.

Only he doesn't buy it. Maybe he's away from his phone, I think. Then, after a while, someone else gives me an offer of £75. Seeing as I had already waited almost a whole day, I thought fuck it, I'll sell it for five quid less to this other guy and I won't have to deal with this PayPal problem. I accept the offer and immediately get an identical message from the new buyer (who is also in Japan) about how he can't pay me because my PayPal won't accept payments. We went back and forth trying to solve the 'problem', but I eventually gave up. Fucking ebay.

[touchingcloth]

Slightly related to that ^ and more of an issue for private sellers with a handful of listings than businesses with a pile of stock (to an extent) are the fuckers who make a best offer for something, but are clearly putting in multiple of them with no intention of paying for the ones they win at less attractive prices.

I've had it multiple times where multiple people have made best offers and I've waited out almost the whole 48 hour period before accepting what appears to be the best one, only for the person to either go AWOL when asked for payment, or to explicitly say that they've bought a different one and aren't gonna pay.

Conversations with eBay support invariably go along the lines of:

"Cunt hasn't paid."

"Oh, that's a shame. Well, Best Offers on our platform constitute a Binding Legal Agreement, so cunt should pay."

"I know, but cunt hasn't paid and cunt says they won't pay."

"That's really bad. Cunt should pay."

"But cunt isn't paying. What are you going to do to make cunt pay?"

"Well, obviously we can't force cunt to pay."

"In what way is this Binding Legal Agreement binding, then? Are they going to get banned? Are you going to garnish their profits on their next sales? Report it to the police?"

"..."

The most annoying thing of all of the above is that you can't unilaterally cancel the sale as the seller once you've accepted an offer, so you have to go through the disputes process. This all takes at least a week (perhaps much longer - it's been a while) during which time it's entirely possible that someone who went AWOL was actually just otherwise engaged and fully intending to pay, so you can't just relist the thing in case they get back and make a payment and the thing has gone and you're the one in the eBay shit.

[Twed]

Trying to sell an old Kinect I found laying around because I hate clutter and I don't even have an XBox anymore. The fucking questions you had to field man.

"Can this connect wirelessly" what no that doesn't exist. Please don't bid on this and turn my life into tech support for you.

[Twed]

Does this Kinect come with all the wires I need to use it?

Yes.

It comes with the cable you see in the picture. If you have an Xbox 360 you will need an additional power cable, but for later XBox models this is not necessary.

I have an Xbox one, it can connect wirelessly?

I do not believe there is such thing as a wireless Kinect. This will definitely not work wirelessly.

So the cord that comes with it just hooks up to the Xbox one? What about power?

With an XBox One that cord will supply the power. If it was an XBox 360 you would need a separate power adapter because the 360 can't output its own power.

I don't know all this stuff, I am having to research it every single time, WHICH IS WHAT YOU COULD DO ALSO, JARMAN74. Only the first question is acceptable.

Why do people think everybody on eBay is an actual specialist shop

One hour left on the item, now playing the "hope this clown doesn't buy it" waiting game.

[The Boston Crab]

Everything I sell on eBay, I also send a live shit in the box just in case a moron has bought it.

[Twed]

Jokes on you, I source all my live shit from eBay

[marquis_de_sad]

a live shit in a box

Coincidently this is also the corporate slogan of LBC.

[madhair60]

I've just become an eBay twat and done my first ever sale using the semi-automated item finder thing. Unfortunately I've just packed up and shipped off the item before noticing it has "BRAND NEW" in the listing title, whereas in the actual listing I've accurately chosen "used". How fucked am I?

[Neomod]

How fucked am I?

Grab bag, fake passport and ferry to Ostend. Month minimum.

[marquis_de_sad]

I've just become an eBay twat and done my first ever sale using the semi-automated item finder thing. Unfortunately I've just packed up and shipped off the item before noticing it has "BRAND NEW" in the listing title, whereas in the actual listing I've accurately chosen "used". How fucked am I?

How "used" is it?

[holyzombiejesus]

I've just become an eBay twat and done my first ever sale using the semi-automated item finder thing. Unfortunately I've just packed up and shipped off the item before noticing it has "BRAND NEW" in the listing title, whereas in the actual listing I've accurately chosen "used". How fucked am I?

Message the buyer now and explain/ apologise. You may need to offer a partial refund.

[Twed]

Wait for them to message you. If they're happy with it being used and don't say anything then everybody is happier

[holyzombiejesus]

Wait for them to message you. If they're happy with it being used and don't say anything then everybody is happier

Or if they're a bit pissed off but not arsed about sending it back, will leave shitty feedback. Far better to mention it now and explain it was an honest mistake. After all, someone bought it in good faith.

[Twed]

Yeah but fuck them

[madhair60]

The condition of it is fucking flawless or as close to flawless as you could reasonably expect, and I have never actually read the book so it's near as dammit to brand new while not actually being brand new.

[a duncandisorderly]

The condition of it is fucking flawless or as close to flawless as you could reasonably expect, and I have never actually read the book so it's near as dammit to brand new while not actually being brand new.

probably in better nick than the front copy in the local waterstones then. you'll be fine.